GTC

www.editiondeletreintegral.com

The present General Conditions of Sale are only available in French.
Date of last update : 31/07/2018
The present conditions concern exclusively the sales of the books proposed on the Site of EDITIONS DE L'ETRE INTEGRAL SAS. Head office : 329 chemin du Morou 31430 LE FOUSSERET

ARTICLE 1 : OBJECT
1.1 - The present General Terms and Conditions of Sale of books may be modified by Editions de l'Etre intégral. The General Terms and Conditions of Sale applicable are those in force on the Site on the day the Customer places his order.
1.2 - In order to place an order on the Site, the Customer must have created a Customer account and have accepted the present General Sales Conditions.
1.3 - The books purchased on the Site are only intended for private use. Any reproduction, representation or collective public use is prohibited and exposes its author to prosecution under the provisions of the intellectual property code and copyright.

ARTICLE 2 : AVAILABILITY / MODIFICATION OF THE OFFER
2.1 - The order of books is accessible by the Customer 24 hours a day, 7 days a week and all year round, except in cases of force majeure or maintenance periods.
2.2 - The order is however conditioned by the availability of the books in stock.
2.3 - Editions de l'Etre intégral reserves the right to make any changes and improvements to its offer that it deems essential or useful, and, without prior notice or compensation, to temporarily suspend or definitively stop the publication of a book if this necessity arises.

ARTICLE 3: PRICES
3.1 - The prices indicated on the Site are in Euros, including all taxes (VAT + other taxes) and excluding processing and shipping costs.
3.2 - Les Editions de l'Etre intégral reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time the order is validated.
3.3 - The products remain the property of Editions de l'Etre Intégral until full payment of the invoiced amount. The Customer is responsible for the risks of loss or damage to the products ordered at the time he/she takes physical possession of them or through a third party requested by him/her.
3.4 - The sale of works offered on this site is exclusively intended for private individuals.
Professionals can contact Editions de l'Etre Intégral at an e-mail address and/or a telephone line specially reserved for their use, the details of which will have been provided to them beforehand by direct contact, by e-mail or any other means of communication at our disposal.
3.5 - For any order to a country other than metropolitan France, DOM-TOM or the European Union, the Customer is the importer of the products concerned. For all books shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Editions de l'Etre intégral. They will be charged to the Customer and are his entire responsibility, both in terms of declarations and payments to the competent authorities/organizations in his country. The Customer is advised to inquire about these aspects with the competent authorities.

Shipping costs
3.6 - Editions de l'Etre intégral offers to cover the cost of packaging for all orders, regardless of the destination of the package in France or abroad.
3.7 - Shipping costs are free of charge for all France and all countries (for French books only), except for possible shipping fees or customs fees which will be charged to the Customer (check with the competent authorities of the country concerned - for English books only).


ARTICLE 4 : ORDERING
4.1 - By clicking on the title or the visual of a book, the Customer accesses its presentation page on which the purchase is proposed.
4.2 - By clicking on "Add to cart", the Customer can place the book(s) of his choice in a shopping cart.
4.3 - He can, at any time, view his basket, delete one (or more) book(s) from his basket and validate his order. As long as the customer's account is connected, the basket is kept.
4.4 - After having clicked on "Order", transmitted and validated the delivery address, a summary of all the choices and the total price of the order is then presented to the Customer.
4.5 - To finalize the order, the Customer must then expressly accept the general terms and conditions of sale by checking the box linked to the following text: "I accept the terms and conditions of use and I will respect them unconditionally." (Read the terms of use.)
4.6 - The Customer then validates his order by clicking on the payment method by credit card, the only possible payment method on the Editions de l'Etre intégral website.
4.7 - For each order, an invoice is issued to the address indicated by the Customer. A copy will be sent to the Customer by e-mail as soon as the order is accepted by Editions de l'Etre Intégral. A second copy will be enclosed with the book(s) in the packaging.
4.8 - The Customer may cancel the order until payment has been confirmed.

ARTICLE 5 : PAYMENT
5.1 - All payments made on the Editions de l'Etre intégral website are made exclusively in cash.
5.2 - Payment for books ordered is made exclusively online by credit card.
5.3 - Credit cards accepted: CB, Visa, Mastercard/Eurocard.

5.4 - The Customer accesses a secure page where he/she must communicate his/her bank details, telephone number (cell phone), e-mail address and postal address so that his/her order can be completed. These details will not be transmitted to other commercial companies. They will only be kept for the purpose of improving commercial communication with the Customer in case of a request for details concerning an article, his order or his delivery by the Customer, or to settle a possible dispute or to inform the Customer of the publication of new books or commercial operations.
Security of payments
5.5 - The security of payment transactions is ensured by the SP Plus PRO encryption process of the Caisse d'Epargne. This technology encrypts all data exchanged between two computers connected to the Internet. During a payment transaction, SP Plus PRO encrypts the bank card number, the expiration date of the card and the cryptogram entered on the buyer's keyboard before it is sent to the telepayment system. The Customer's cell phone number is requested in order to send him a personal code number by SMS, which can be used only once, in order to finalize the validation of the order, in complete security for both the Customer and Editions de l'Etre intégral. Bank details are not kept. This means that the information related to the order and the Customer's credit card number do not circulate in clear text on the Internet. Thus, no one has access either in a computerized way, or in a printed way to the bank card details of the buyers.
5.6 - After the validation of the payment, the Customer receives on the e-mail address that he will have indicated at the time of his registration, a confirmation that his order was well taken into account. With the forwarding of its order (forwarding announced by email as of the day of the sending of its purchase), the corresponding invoice will be transmitted by email to the Customer. He will be able to print the page where the order confirmation screen appears. He is invited to note his order number which will be requested in case of complaint.
Customer Service
5.7 - Would you like to know the price, the date of publication, the number of pages... of a book published by Editions de l'Etre intégral? These information are included in the characteristics of the book presented on the site.
5.8 - You wish to obtain information on the availability of a work? Do you need more information about the processing of your order?
You can contact our Customer Relations Department by e-mail at the following address: relationClient@editionsdeletreintegral.com

ARTICLE 6 : PROOF - ORDER FOLLOW-UP
6.1 - Unless proven otherwise, the data recorded by SP Plus PRO constitutes the proof of all transactions between Editions de l'Etre intégral and its Customers.
6.2 - The "Order tracking" menu allows the Customer to know the status of his orders: references, date, details, amount including VAT and order status. This information is kept online for two years from the date of validation of the order.
6.3 - In addition, a customer service allows the Customer
- to know the availability of a work.
- to have details on the processing of his order.
6.4 - This Customer service is reachable by e-mail at the following address
relationClient@editionsdeletreintegral.com

ARTICLE 7 : DELIVERY
The delivery address
7.1 - The delivery of the book(s) will be made to the address indicated at the time of registration.
Methods of delivery
7.2 - The delivery of the order will be made by GLS, La Poste or by any other company that Editions de l'Etre Intégral deems appropriate. The processing of the parcels, their delivery and their follow-up are not the responsibility of the Editions de l'Etre Intégral but only of the carrier.
7.3 - Editions de l'Etre Intégral is not responsible for the smooth delivery of the order.
7.4 - The delivery time is between 2 and 30 working days from the date of the order of one or several books.
7.5 - In case of delay in delivery, the Customer is invited to contact the Customer Service of Editions de l'Etre Intégral at: relationClient@editionsdeletreintegral.com
7.6 - Each delivery is deemed to have been made as soon as the entire order is made available to the Customer or to any person designated by the Customer to receive it.
Availability of books
7.7 - Editions de l'Etre Intégral sells books in small or large quantities.
7.8 - Our product offers are valid as long as they are visible on the site, within the limits of available stocks, except for promotional operations mentioned as such on the site. In the event of an unavailability of product after placing the order of the Customer, we will inform him of the reasons by e-mail. In case of reprinting, a new delivery time will be given to the Customer. If a work is no longer available for any reason whatsoever, the Customer will be informed as soon as possible and his order will be automatically cancelled. No bank debit will be made. For information, the amount of the Customer's order is debited only when the package is shipped.
7.9 - Any delay directly attributable to Editions de l'Etre Intégral (stock shortage, reprinting of a book, technical problem...) will be notified to the Customer by e-mail. The reason will be explained. Details will be given concerning the shipment of the order. A new delivery time will be proposed.
7.10 - The Customer is reminded that when he (or a third party designated by him) takes physical possession of the ordered products, the risks of loss or damage of the books are transferred to him.
Reservations
7.11 - The Customer must notify the carrier and Editions de l'Etre intégral by e-mail at the following address: relationClient@editionsdeletreintegral.com of any reservations about the delivered product (for example: damaged package, already opened...). In case of doubt, open the package in the presence of the deliveryman. If the deliveryman does not wish to wait for the package to be opened in his presence, the Customer must indicate that the deliveryman did not want to stay the time of the verification.
7.12 - In the event that the contents of the package received are damaged or do not correspond to the order, the Customer must report this to the Customer Service Department and return the order to the indicated address.
7.13 - Editions de l'Etre intégral will refund the order or exchange the book(s) and will pay for the return shipping costs upon presentation of a receipt.

ARTICLE 8 : RIGHT OF WITHDRAWAL
8.1 - Concerning books, the Customer may, within 14 days of the delivery of his order, exercise his right of withdrawal from the Editions de l'Etre intégral, by contacting the Customer Service at the following address relationClient@editionsdeletreintegral.com who will indicate the return address. As of the communication of his decision to withdraw, the Customer will have seven days to return the product(s) concerned.
8.2 - In case of exercising the right of withdrawal within the above-mentioned period, only the price of the book(s) purchased and the shipping costs will be reimbursed up to the amount of the shipping costs paid at the time of the purchase of the product that is the subject of the withdrawal. The return costs will be charged to the Customer.
8.3 - Returns are to be made in their original condition and complete (packaging and book(s)) allowing them to be sold as new and accompanied by a copy of the purchase invoice for optimal management. In the event of deterioration of all or part of the product, the responsibility of the Customer may be engaged and the refund of the order (book(s) and shipping costs) cancelled.
8.4 - On page 13 of these general terms and conditions of sale, a withdrawal form must be completed and sent to the customer service relationClient@editionsdeletreintegral.com by the Customer if he wishes to withdraw.

ARTICLE 9: REFUNDS
9.1 - Refunds of books in the cases mentioned in articles 7 and 8 will be made as soon as possible and at the latest within 30 days of the date on which the right was exercised.
9.2 - Refunds will be made by bank transfer to the Customer's bank account using the credit card number he/she used when registering on the Editions de l'Être Intégral website.

ARTICLE 10: CUSTOMS DUTIES
10.1 - Any order placed on the Site and delivered outside of France may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These customs duties and taxes, if any, related to the delivery of one or more books are to be paid by the Customer, considered as an importer, and are therefore his responsibility.
10.2 - Les Editions de l'Être intégral is not required to verify the customs duties and taxes applicable. It is the Customer's responsibility to check with the competent authorities of his country.
10.3 - In particular, the Customer will have to pay any tax, royalty or remuneration due for intellectual property rights and copyright in the country of delivery.

ARTICLE 11 : RESPONSIBILITIES
11.1 - The responsibility for the risks of loss or destruction is incumbent upon the purchaser upon delivery.

ARTICLE 12: APPLICABLE LAW - DISPUTES
12.1 - The present general conditions are subject to French law. In case of dispute and after an attempt to find an amicable solution, the court of Toulouse is the only competent court.
12.2 - If one of the clauses of these general conditions of sale is judged contrary to the law by a competent court, the other clauses will remain perfectly applicable.

ARTICLE 14 : INTELLECTUAL PROPERTY
14.1 - All texts, comments, works, illustrations and images reproduced or represented on the Editions de l'Etre intégral website are strictly reserved under copyright law and intellectual property law for the entire world. As such, and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any total or partial reproduction or representation of the Editions de l'Etre intégral website or of all or part of the elements found on the Editions de l'Etre intégral website is strictly forbidden.
14.2 - The corporate names, brands and distinctive signs reproduced on the Editions de l'Etre Intégral website are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly forbidden and must be subject to prior written authorization from the owner of the brand.
14.3 - The books sold by Editions de l'Etre Integral are subject to personal and specific rights of use regulating copies and public distribution. The general conditions of sale of these books must be respected by the Customer and Editions de l'Etre Integral cannot be held responsible for any use that may be made of the products in this context.

ARTICLE 15: PERSONAL DATA
15.1 - The personal information and data concerning the Customer are necessary for the management of his order and for our commercial relations.
15.2 - The banking data are not preserved.
15.3 - Depending on the choices made when creating or consulting his account, the Customer may receive offers from Editions de l'Etre intégral as indicated when creating his Customer account. If the Customer no longer wishes to receive such offers, he/she can request them at any time by indicating this in "My account" under the heading "Personal information".
15.4 - The personal information and data concerning the Customer are necessary for the management of his order and for our commercial relations. They may be transmitted to companies that contribute to these relations such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow Editions de l'Etre intégral to improve and personalize the services it offers to its Customers and the information it sends them.
15.5 - In accordance with the French Data Protection Act of January 6, 1978 and May 28, 2018, the Customer has the right to access, rectify and oppose personal data concerning him. He just has to write by mail to the Consumer Service at relationClient@editionsdeletreintegral.com indicating his name and first name as well as his Customer reference. In accordance with the regulations in force, the Customer's request must be signed and accompanied by a photocopy of an identity document bearing his signature and specify the address to which the reply should be sent. A reply will then be sent to the Customer within a maximum of 2 months following receipt of the request.
15.6 - Depending on the choices made when creating or consulting his account, the Customer may receive offers and information on new publications, newsletters or any other publicity or data relating to Editions de l'Etre Intégral, as indicated when creating your account. If you no longer wish to receive such information, you may request it at any time by indicating this in the "Personal Information" section of My Account.
15.7 - The Editions de l'Etre Intégral website is also designed to be attentive to the needs of its Customers. For this reason, Editions de l'Etre Intégral uses cookies in order to signal the passage of Customers through its site. Cookies are used by Editions de l'Etre Integral only for the purpose of improving the personalized service provided to customers.

Withdrawal form
Please complete and return this form only if you wish to withdraw from your order placed on the Editions de l'Etre Intégral website (products sold and shipped by Editions de l'Etre Intégral) - except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Sales Conditions.

To the attention of Editions de l'Etre intégral - Customer Service - 329 Chemin du Morou 31430 Le Fousseret.

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Ordered on ............................................
Received on ..........................................................................
Order number: ................................................................................
Consumer's name: ..........................................................................
Consumer's address: ..........................................................................
Reason for withdrawal: ................................................................................................................................................................................................................................................................................................................................................................................................
Place : ............................................................................
Date: .............................
Consumer's signature :